Privacy Policy

Redway AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.redway.ai or use our services.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business information you provide when filling out our contact form or booking a call.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and referring URLs.
• Device Information: Browser type, operating system, and IP address.
• Communications: Records of emails, calls, or messages you send to us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide our services
• Send you information about our services, updates, and promotional materials (with your consent)
• Improve our website and service offerings
• Comply with legal obligations
• Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and conducting our business (e.g., CRM platforms, email marketing platforms). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. CRM and Lead Management

We use a secure customer relationship management (CRM) platform to manage leads and client communications. When you submit a form on our website, your information is stored securely within our CRM systems. Our CRM provider’s privacy policy governs their handling of your data.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Data portability

To exercise any of these rights, contact us at hello@redway.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@redway.ai
• Phone: (646) 751-0935
• Address: Washington, DC